Frequently asked questions

Do I need to write code to launch a market?

No. Everything happens inside the PolyPort web app. You provide the narrative, choose timelines, and confirm fee splits. The platform handles program interactions behind the scenes.

Which wallets are supported?

Any Solana wallet that can sign transactions and messages works (Phantom, Backpack, Solflare, Glow, etc.). Hardware wallets are supported through their respective adapters.

What if the activation target isn’t met?

Deposits stay in the activation vault until the cutoff passes. After that point (or if the market is explicitly closed), supporters can use the refund action in the app, which burns their pending tokens and returns the lamports minus network fees.

Can I change the fee split later?

Fee splits are fixed once the market activates. If you want a new structure, consider launching a follow-on market and promote it to the same community.

How often are Meteora partner fees distributed?

Ops runs an automated fee-claim worker every hour (see scripts/auto-claim-fees-worker.ts). When a claim transaction succeeds, it shows up in the ops report and eligible wallets can use the Claim fees button to withdraw their share.

What happens during settlement?

Once the settlement data is confirmed, the winning side can click Claim winnings (calls the on-chain redeem_winner instruction) to burn their shares and receive lamports. Admins and LPs can then use Claim fees to withdraw the fee pool captured in the market ledger.

Where can I see real-time liquidity data?

The dashboard displays activation progress, vault balances, Meteora status, and upcoming settlements. You do not need RPC access—everything is already aggregated.

Who can I contact for support?

• General questions: hello@polyport.app
• Partnerships and co-marketing: partners@polyport.app
• Operations and risk: ops@polyport.app

Still uncertain? Reach out and we will schedule a quick onboarding session tailored to your campaign.